A Delhi woman was injured after she allegedly jumped from a moving Rapido bike when the driver refused to stop despite her repeated requests.
The woman, Ayesha Srivastav, said she had booked the bike to travel to her office. During the journey, she noticed that the driver had taken an unfamiliar road that appeared deserted.
According to her account, the driver told her that the road was a direct route to Vishwavidyalaya. However, Srivastav said she became uncomfortable and asked him either to change the route or stop the scooter.
Woman Says Driver Refused To Stop
Srivastav alleged that the driver did not agree to either request. She said she repeatedly asked him to stop but was unable to get him to do so.
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She then tried to hit the driver in an attempt to make him stop the scooter. When that did not work, she said she feared for her safety and decided to jump from the moving bike.
The fall caused injuries to her hands, legs and head, following which she required medical attention.
Complaint Raised Questions Over Customer Support
Following the incident, Srivastav criticised Rapido’s initial response to her complaint.
She said she did not receive a timely response from customer support. She subsequently shared her experience on Instagram and sought details of the driver, along with action against him.
Her post also highlighted broader concerns about the safety of women who use app-based bike taxis for daily commuting.
Rapido Suspends Driver
The incident received wider attention after Srivastav’s social media post.
Rapido later acknowledged the seriousness of the allegations and said the driver had been permanently suspended from its platform.
The company also said the driver’s details had been shared with Srivastav to help her pursue legal proceedings.
Rapido further stated that it would support her with legal or medical assistance if required and remain available to provide additional help.
Wider Concerns Over Bike Taxi Safety
The incident has renewed discussion about passenger safety on app-based bike taxi services, particularly when passengers feel uncomfortable with a route or believe that a driver is not responding to their requests.
It also highlights the importance of quick and effective customer-support mechanisms when passengers report safety-related concerns.
At the same time, the allegations described above are based on the woman’s account of the incident and the subsequent response from Rapido. The reported details do not independently establish what happened during the ride beyond those accounts.
Conclusion
The Delhi incident has brought renewed attention to women’s safety while using app-based bike taxis.
The woman alleged that she was taken along an unfamiliar and deserted route and was unable to get the driver to stop, eventually jumping from the moving scooter and suffering injuries.
Rapido has said it permanently suspended the driver and offered legal and medical assistance. The case has also raised questions about how quickly ride-hailing platforms should respond when passengers report potential safety threats.
FAQ
What happened to the Delhi woman?
According to her account, she jumped from a moving Rapido bike after allegedly becoming concerned about the route and being unable to get the driver to stop. She suffered injuries to her hands, legs and head.
Why did she jump from the moving bike?
She alleged that the driver had taken an unfamiliar and apparently deserted route and refused her requests to stop or change the route. She said she feared for her safety and therefore jumped from the scooter.
What action did Rapido take?
Rapido said it permanently suspended the driver from its platform and shared his details with the woman for necessary legal proceedings.
Did Rapido offer further assistance?
Yes. The company said it would provide legal or medical assistance as required and remain available to support her.
What wider issue has the incident highlighted?
The incident has sparked discussion about women’s safety while using app-based bike taxis and the need for ride-hailing platforms to respond quickly to passenger safety complaints.