A Delhi-based consultant has shared a disturbing account of a late-night Rapido booking, saying the rider she had booked on a bike arrived in a car instead.
The woman, Moni Shandilya, said the unexpected change left her frightened and raised concerns about passenger safety.
Bike Booking, But A Car Arrived
According to Shandilya’s account, she booked a Rapido bike at around 11:07 pm from Gate 4 of Sector 16 Noida Metro station.
The booking showed the rider’s name as Anmol Mishra and the vehicle as a Hero Splendour.
She was initially speaking to the rider over the phone because he had gone to Gate 3 instead of Gate 4. A few minutes later, a Maruti Ritz arrived.
Shandilya said she soon realised that the person in the car was the same man she had been speaking to on the phone.
Woman Says Rider Did Not Match App Photo
Shandilya alleged that the man did not match the photograph shown for the rider on the app.
She said the man told her that his bike had broken down and that he had arrived in a car instead.
He then reportedly asked her to get into the vehicle.
She Refused To Enter The Car
Shandilya said she refused to get inside, but the man continued insisting.
She became frightened and started shouting at him. The man then reportedly said he would leave and cancel the ride.
However, Shandilya said she ultimately cancelled the booking herself.
She also said the car moved a little ahead of the metro gate before stopping.
Woman Says She Was Too Scared To Record The Incident
Shandilya acknowledged that she did not take a screenshot of the booking or photograph the car and the person at the time.
She explained that she was frightened and was focused on getting home safely.
Her account highlights a potential safety concern when the vehicle or rider arriving at a pickup point does not match the information displayed in a ride-hailing app.
Safety Concern Is Not Only About Women
Shandilya stressed that her concern was about passenger safety in general and not only about women.
She said anyone could feel vulnerable if a person arriving for a ride did not match the rider details shown on the app.
She also pointed out that safety checks after a ride may not address situations where a passenger becomes concerned before getting into the vehicle.
Woman Asks Rapido To Investigate
Shandilya urged Rapido to investigate the booking, verify what happened and take appropriate action.
She said she was safe but hoped the matter would be taken seriously so that another passenger would not face a similar situation.
Rapido Responds To The Complaint
Rapido Support responded to Shandilya’s social media post and acknowledged the seriousness of her concerns.
The company said the reported behaviour was unacceptable and did not meet its service standards. It also said customer safety was a top priority.
Rapido further stated that it had taken immediate action against the reported captain’s account and initiated measures intended to prevent similar incidents.
The company said it was also strengthening monitoring through customer feedback, ride reviews and vehicle-related checks.
Why The Incident Matters
Ride-hailing services depend on passengers being able to verify the identity of the rider and the vehicle before starting a trip.
When those details do not match, passengers may understandably hesitate to enter the vehicle.
The incident therefore highlights the importance of checking the vehicle number, rider photograph and other booking details before beginning a ride, particularly during late-night travel.
Conclusion
The Delhi woman’s account has raised concerns about what can happen when the vehicle and rider arriving at a pickup point do not match the information shown in the app.
Although she was able to avoid getting into the car and return home safely, her experience has sparked a wider conversation about passenger safety and verification in app-based transport services.
Rapido has said it took the complaint seriously and initiated action following the report.
FAQ
What happened in the Delhi Rapido incident?
A woman said she booked a Rapido bike but a person allegedly arrived in a car and asked her to get inside.
Why did the woman refuse to enter the car?
She said the person and vehicle did not match the details shown in the app, which made her uncomfortable and scared.
What vehicle had she booked?
The booking reportedly showed a Hero Splendour, while a Maruti Ritz arrived at the pickup location.
Did she enter the car?
No. She said she refused to get inside and eventually cancelled the ride.
Did Rapido respond?
Yes. Rapido Support said it understood the seriousness of the complaint and stated that immediate action had been taken against the reported captain’s account.
Was the woman safe?
According to her account, she was safe after the incident but wanted the matter investigated to help prevent similar situations in the future.