A man has claimed that his ₹82,007 flight refund has been delayed for nearly five months after his Etihad Airways flight was cancelled.
Divin Divakaran said he booked a Kochi-to-Dublin flight through MakeMyTrip for ₹88,457. According to his claim, the airline later cancelled the flight, and a refund was initiated.
However, he says the refund has still not reached his account despite repeated attempts to contact the travel booking platform.
Man Claims ₹82,007 Refund Was Stuck
According to Divakaran, MakeMyTrip’s refund tracker showed that he was eligible for a refund of ₹82,007 after the flight cancellation.
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He said the airline processed the refund on March 18, 2026, and also provided written confirmation regarding the refund.
Despite this, Divakaran claims that the amount was not credited to him even after several months.
He Says He Contacted Customer Support More Than 10 Times
The passenger said he contacted MakeMyTrip customer support more than 10 times to find out what was happening with his money.
He reportedly continued following up because the airline had already confirmed that the refund had been processed.
In July, according to his account, MakeMyTrip support asked him to provide the airline’s refund confirmation.
Divakaran said he submitted the requested document, but the support ticket was reportedly closed within minutes without resolving the issue or providing the refund.
He Took The Issue To Instagram
After several months of waiting, Divakaran reportedly shared his experience on Instagram.
He tagged MakeMyTrip and Etihad Airways, asking for a clear update on the refund and the exact date when he could expect his money.
His post brought attention to the issue, with other social media users also sharing their own experiences with delayed refunds.
Other Users Share Similar Claims
Following the post, some internet users claimed that they had faced similar problems with flight refunds.
One user reportedly said that their refund took around one and a half years to arrive.
Another person suggested approaching a consumer forum to seek a resolution.
However, these comments represent individual user experiences and should not be treated as independently verified evidence of the companies’ general refund practices.
Why Flight Refunds Can Take Time
Flight cancellations involving online travel agencies can sometimes involve multiple parties, including the airline, travel platform, payment processor and customer.
Even when an airline processes a refund, the money may still need to pass through the booking platform before reaching the passenger.
That is why passengers are generally advised to keep cancellation details, refund confirmation emails, booking information and customer-support records until the refund is successfully received.
What Divakaran Is Asking For
Divakaran’s main concern appears to be getting a clear answer about the status of his ₹82,007 refund.
He has asked for confirmation about where the money currently is and when it will actually be credited.
For a passenger waiting several months after receiving confirmation that a refund was processed, the lack of a clear resolution can be particularly frustrating.
Conclusion
The case has raised questions about the difficulties passengers can face when refunds involve both airlines and online travel platforms.
Divakaran claims that his ₹82,007 refund has remained pending for around five months, despite the airline allegedly confirming that it was processed on March 18, 2026.
The claims are based on the passenger’s account and social media posts, and the reported allegations have not been independently verified here.
FAQs
How much refund is Divakaran claiming?
He claims that MakeMyTrip’s refund tracker showed a refund amount of ₹82,007.
How much did he originally pay for the flight?
According to his account, he paid ₹88,457 for the Kochi-to-Dublin booking.
Which airline was involved?
The flight was with Etihad Airways, according to the reported account.
When does he say the refund was processed?
He says the airline processed the refund on March 18, 2026.
Did he contact MakeMyTrip?
Yes. He claims that he contacted customer support more than 10 times regarding the delayed refund.
Has the refund issue been independently verified?
The story is based on Divakaran’s claims and social media posts. The claims were not independently verified in the material provided.