A woman’s account of an alleged mid-air theft attempt on an IndiGo flight has sparked concern among travellers and criticism on social media. The passenger claimed that her mother’s handbag was taken from the overhead compartment while she was asleep.
The incident reportedly happened on IndiGo flight 6E 17. According to the woman, her mother noticed another passenger handling the bag and was able to stop the situation before leaving the aircraft.
Woman Claims Passenger Tried To Take Her Mother’s Bag
Trisha Shetty, founder of SheSays, shared the incident on X and said her mother was travelling on the IndiGo flight when the alleged incident took place.
According to her account, the handbag had been placed in the overhead compartment. While her mother was sleeping, another passenger allegedly took the bag and went through its contents.
Her mother reportedly woke up at the time and noticed what was happening. The passenger allegedly returned the bag and gave an explanation for having it.
Shetty Questions The Crew’s Response
The incident became more concerning for Shetty because of what she claimed happened after the alleged attempt.
She said that the same passenger had reportedly checked the belongings of more than one passenger. Some passengers allegedly raised concerns with the cabin crew.
However, Shetty claimed that the crew did not take the matter seriously enough and that no complaint was filed at the time.
She also credited fellow passengers for helping her mother retrieve her belongings.
IndiGo Responds To The Allegations
After the post gained attention online, IndiGo responded to Shetty on social media.
The airline expressed concern about the reported incident and asked her to share her contact details through a direct message so that the matter could be looked into further.
The response, however, was criticised by some social media users who felt that a more immediate action should have been taken during the flight.
Social Media Users Express Their Anger
The incident triggered a strong reaction online, with several users discussing passenger safety and the responsibility of airline staff when such complaints are made.
Some questioned how an alleged theft attempt could be properly investigated after passengers had already left the aircraft.
Others said travellers should remain particularly careful about keeping valuable belongings within reach during flights.
IndiGo Also Faced Questions Over Airline Ranking
The incident came at a time when IndiGo was also facing criticism over its position in the AirHelp Score Report 2024.
The report ranked IndiGo 103rd among 109 airlines evaluated. The ranking considered factors including service quality, punctuality and passenger experience.
However, IndiGo disputed the findings and questioned the report’s methodology.
The airline said that important details about the sample size and methodology used for India were not disclosed and argued that the compensation criteria did not properly reflect global aviation standards.
What This Incident Means For Air Travellers
The reported episode highlights an important concern for passengers: keeping personal belongings secure even when travelling on an aircraft.
Passengers carrying wallets, phones, passports, jewellery or other valuables may prefer keeping them in a secure place rather than leaving them unattended in an overhead compartment.
At the same time, allegations made on social media should be distinguished from independently established findings. The account shared by Shetty describes what she and her mother reportedly experienced, while the airline’s response sought to take the matter forward.
Conclusion
The alleged mid-flight bag incident involving an IndiGo passenger has raised questions about passenger security and how airlines should respond when travellers report suspicious activity.
While IndiGo responded publicly and asked the complainant to contact the airline directly, the incident continued to attract criticism online.
For passengers, the episode serves as a reminder to keep valuable belongings secure and remain alert to unusual activity around their seats and luggage.
FAQ
What happened on the IndiGo flight?
According to Trisha Shetty’s social media post, her mother was allegedly approached by another passenger who took her handbag from the overhead compartment while she was asleep.
Did IndiGo respond to the complaint?
Yes. IndiGo responded to Shetty on social media and asked her to share her contact details through direct message so that the airline could assist her.
Was anything stolen from the passenger?
The account describes an alleged attempt to access the handbag. Her mother reportedly noticed the passenger and was able to retrieve the bag.
Which IndiGo flight was involved?
The reported incident was said to have taken place on IndiGo flight 6E 17.
What did IndiGo say about the airline ranking?
IndiGo questioned the credibility and methodology of the AirHelp Score Report 2024 and disputed the conclusions of the ranking.