A Mumbai techie’s unpleasant experience with a Rapido driver has sparked outrage online after she alleged that the driver demanded an extra fare and then sent abusive and threatening messages when she refused to pay more.
The Ride Took An Unexpected Turn
According to the woman, she booked a Rapido Economy ride, but a Premium vehicle arrived. She claimed the driver then asked her to pay more than the fare shown on the app.
When she refused to accept the additional charge, the conversation reportedly became heated.
Driver Allegedly Sends Abusive Messages
The woman shared screenshots of the alleged conversation on X, where the driver can be seen using offensive language and making a threatening remark.
Among the messages was the phrase, “Pel dunga, bhikhari ki aulad”, along with a demand that she cancel the ride if she was unwilling to pay the extra amount.
The woman eventually chose not to continue with the ride and booked an Uber instead. She said the Rapido driver later cancelled the ride himself.
Rapido Responds To The Complaint
The incident quickly attracted attention online, with many users questioning the alleged behaviour of the driver.
Rapido’s customer-care account responded to the complaint and apologised for the alleged conduct. The company asked the woman to share the ride details through direct message so that it could investigate the matter and take appropriate action.
The response has added another layer to the viral incident, as social media users continue to debate passenger safety, fare disputes and the behaviour expected from ride-hailing drivers.
Why The Incident Sparked Anger Online
Many people felt that a disagreement over the fare should never have turned into alleged abuse or threats.
Some users also urged ride-hailing platforms to take complaints involving threatening behaviour seriously and ensure that passengers feel safe while using their services.
At the same time, the allegations are based on the rider’s account and shared screenshots, and the driver’s side of the incident is not included in the material provided.
Conclusion
What began as a dispute over an extra fare turned into a viral social media controversy after a Mumbai techie shared alleged abusive messages from a Rapido driver.
Rapido has acknowledged the complaint and asked for the ride details to investigate the matter. The incident has once again raised questions about passenger safety and how fare-related disputes should be handled.
FAQs
What happened between the woman and the Rapido driver?
The woman alleged that the driver demanded an additional fare and became abusive when she refused to pay more.
What did the driver allegedly say?
The screenshots shared by the woman included abusive and threatening language, including the phrase “Pel dunga, bhikhari ki aulad.”
What did the woman do next?
She reportedly booked an Uber and left after the Rapido driver cancelled the ride.
How did Rapido respond?
Rapido apologised for the alleged behaviour and asked the woman to share her ride details privately so the matter could be investigated.